Returning for
replacement and refund
All returns must be sent within 7 days of the shipment being delivered. We
only accept dresses in their original condition- unworn, unwashed, unaltered,
and undamaged - and must have the tags intact and still attached. Please provide
a detailed explanation in the return package.
1. Quality Issues:
1. If our dress quality not match with the price or if our dress fabric and workmanship not with good fabric (such as lace, fabric, beads), you can get a full refund after we got the dress you ship back to us.
2. Size Errors:
Please be aware that due to the nature of the handwork required, the finished
gown may vary approximately 1" in either direction of specified measurements. Note: please choose your size or meusure carefully, that's very important.
1. For the standard size dress, If we made wrong size, we will accpet 100% refund after we received the dress you back.
2. For the custom size dress, if you gave us wrong measurements, we can't accept any return. But if we not made the dress size right by your measurments, we can accept free modify service but you need to pay shipping cost for back.
3. Color Errors:
Note: please choose color carefully, that's very important.
If we made the dress wrong color, customer can get a 100% refund. But if the customer choosed or gave us a wrong color, we can't accept any return
Order Cancellations
All dress orders canceled
after 24 hours will be eligible for a 25% partial refund.
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